Loxdata Company Limited

Loxdata provides services on the setup of the Interactive Voice Response (IVR) system, Tele-order taking and a wide range of Call Center services, such as help desk and customer care, by providing outsourcing services, both inbound and outbound.

Loxdata will be the one who invests in the equipment as well as the maintenance and will provide staff training on how to provide qualified customer services. Performance quality audit and assessment will be undertaken at each step to ensure that the work delivered by the company is in accordance with the Key Performance Indicator (KPI) specified by the customers.

At present, the company is the distributor of Call Center equipment of Interactive Intelligence Company and also provides back up and recovery systems. Besides, the company provides consultation and designing of the Customer Relationship Management (CRM) solution set, including solution services so that the customers would achieve optimal efficiency in handling their marketing activities.